Sea Candy Co. Return Policy
Effective Date: 03/06/2024
At sea candy co., we take pride in the quality and satisfaction that our products bring to our customers. We understand, however, that there may be occasions when you need to return an item. This policy outlines our return process and conditions to ensure a smooth and customer-friendly experience.
Return Conditions:
1. Eligibility Window: Returns must be initiated within 30 days of the purchase date.
2. Condition of Product: Items must be returned in their original condition, unopened, and in their original packaging. Opened or used products, or any items damaged after delivery, cannot be returned.
3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
4. Return Process:
- Contact our customer service team to start the return process.
- Provide your order number, the items you wish to return, and the reason for the return.
- Wait for return approval and instructions on how to send your items back to us.
Refunds
Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, depending on your card issuer's policies.
Exchanges:
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, follow the return process outlined above and specify that you are seeking an exchange due to defect or damage.
Shipping Costs for Returns:
Unless the return is due to an error on our part (e.g., wrong item shipped or item defect), the customer is responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
Non-returnable Items:
Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Contact Us:
We're here to help with any questions or issues regarding returns. Please contact us at [insert contact information] if you need assistance or have any questions.
Effective Date: 03/06/2023